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Returns Policy

Your complete satisfaction with our products is guaranteed! General merchandise items be returned or exchanged in their original packaging within 15 days of receipt.  Tonic Home will refund the original purchase price, less the shipping charges.  Should you decide to return an item offered under our "Free Shipping" policy, you will be refunded the original purchase price, less the original shipping charge incurred by Tonic Home.  No returns will be accepted on Final Sale items.  Tonic Home will not accept any returns after 15 days.  For special order items as upholstery pieces or back order items or over sized items, we require that the customer pay a 30% restocking fee for returns on non-damaged items. Please contact sales@tonichome.com for details.

 

How to make a general return?

1.  Contact our customer service department at sales@tonichome.com and obtain an RMA number (return authorization number). No returns will be accepted without an RMA number.

2.  Pack and seal your item securely in its original packaging. Clearly mark the RMA number on the outside of the box. Packages must be returned postage paid. We recommend that you insure all packages, since you will be responsible for damage during the return shipment.  Ship item insured all postage paid to the following address:

Tonic Home, 22011 Avalon Dr, Rocky River, Ohio 44116

Damages

Every effort is made to ensure orders arrive in the best condition. All shipments should be inspected immediately upon arrival. ALL CLAIMS FOR DAMAGES MUST BE MADE WITHIN 48 HOURS OF RECEIPT DELIVERY.  Save all damaged cartons until claims are settled. For return of damaged items, please contact sales@tonichome.com to make arrangements for replacement, repair or refund.

Please follow these steps to return damaged merchandise.

1- Obtain RMA number by contacting sales@tonichome.com

2- Pack and seal your item securely in its original box if possible. Mark RMA number on the outside of the box. A customer service representative will make arrangements for a UPS call tag, you will place the label on the box and have it ready for pickup.

All returned merchandise should be shipped to the California address. Larger items will ship to one of our warehouses, address TBD.

Tonic Home

22011 Avalon Dr

Rocky River, Ohio 44116

P: 813-767-9903

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